Frequently Asked Questions (FAQ)

 USE OF THE SITE 

Prior to any further use of this site we strongly recommend you to

read the terms and conditions for the use of this site founbd at:
https://www.schonesbauen.us/terms-and-conditions
The
 request and use of any services at this site means

the acceptance of these Terms and Conditions.

How to buy at schonesbauen.us?
You will find the instructions in the following link:
https://www.schonesbauen.us/help/buying


How do I track my order?
Once your payment has been validated, within the service hours
Monday to Friday from 9am to 6pm (UTC-6), you will be receiving an email
with the shipping information corresponding to your order.
* If the shipment was fulfilled by Amazon, they will send you a
email on our behalf, with a tracking link.
* If the shipment was sent with another 3rd party courier, once you have logged in with your
account, click on your name and then on "My Orders" and then
click on the corresponding order where you will find
both the number and the tracking link.

SHIPPING

Is there delivery in my city?
We ship to the entire United States through parcel services
to any officially registered postal address. Make sure to drop all
your data corresponding to the shipping address so that no
it can be confused with any other similar address. Shipments are
requested according to the data that is shared with us.
How long does shipping take?
Being that we always strive to improve our delivery averages,
all orders are dealt with urgently, normally standard national
shipments with an estimated delivery time from 2 to 12 business days,
this time may vary due to various logistical conditions, however
the effort is always made to deliver even before the estimated times.
*Urgent shipping depends on availability for each location and may involve
the charge of an extra fee for that kind of service.
At all times transport are made vy 3rd party service providers,
so schonesbauen.us cannot promise or warranty times of delivery.

PAYMENTS

Are there months without interest? Is there a cash payment?
Buy safely, at schonesbauen.us we have certified SSL secure payments.
More information at https://schonesbauen.us/help/buying

CUSTOMER SERVICE 

How are the purchase and products covered?

Product warranty: In each publication of each product
comes the information corresponding to the product warranty.

Return Policy: At schonesbauen.us the guarantees of
purchase, described in the return policies (www.schonesbuen.us/policies)

 

Any additional questions? Any doubt with your product?


CONTACT US
https://www.schonesbauen.us/contactus

CONTACT US

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©2019 Schönes Bauen.

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